Postma and Partners Dietitians
Website: https://postmaandpartners.com
Effective date: 19 October 2026
1. Introduction
Welcome to Postma and Partners Dietitians. These Terms and Conditions govern your use of our website, the booking of dietetic consultations and the purchase and use of digital products, including downloadable PDF diet plans.
By accessing our website, booking an appointment or purchasing a product, you agree to these Terms and Conditions. If you do not agree, please refrain from using the website or purchasing our products.
Postma and Partners Dietitians reserves the right to amend these Terms and Conditions when necessary. Updated terms will be published on this website.
2. Our Services
Postma and Partners Dietitians provides nutrition and dietetic services intended to support individuals in improving their nutritional health and wellbeing.
Our services may include:
- Initial dietetic consultations.
- Follow-up consultations.
- Personalised meal planning and nutritional guidance.
- Weight management and healthy lifestyle support.
- Nutrition counselling for food allergies, intolerances and other dietary requirements.
- Relevant assessments, including body composition assessments.
- Digital nutrition resources and downloadable PDF diet plans.
The availability of services may change from time to time. Specific services, prices and consultation durations will be communicated on our website or during the booking process.
3. Appointments and Consultations
Appointments are subject to availability and are confirmed once the applicable booking requirements have been met.
Clients are responsible for providing accurate contact details and any relevant information required for their consultation.
Please arrive on time for your appointment. Late arrival may affect the duration of your consultation or require the appointment to be rescheduled, depending on availability.
Where an appointment needs to be cancelled or rescheduled, clients should notify the practice as early as possible. Any applicable cancellation fees, notice periods or rescheduling conditions will be communicated at the time of booking.
Postma and Partners Dietitians reserves the right to reschedule or cancel an appointment when necessary. Where this occurs, reasonable arrangements for rescheduling will be offered.
4. Fees and Payments
All service and product prices will be displayed in South African rand (ZAR), unless otherwise stated.
Payment must be made in accordance with the payment terms communicated when booking a consultation or purchasing a product.
Prices may be amended from time to time. Any price change will not affect a purchase already confirmed at the previously agreed price, except where an adjustment is required by law or agreed with the client.
Additional services or products not included in the original booking or purchase may incur additional charges.
5. Medical Aid
Postma and Partners Dietitians may assist clients whose medical aid schemes provide benefits for dietetic consultations, subject to the relevant scheme’s rules and available benefits.
Clients are responsible for confirming their eligibility, available benefits, authorisation requirements and claim conditions with their medical aid scheme before their appointment.
Where claims are submitted to a medical aid scheme, reimbursement remains subject to the scheme’s rules and decisions. Postma and Partners Dietitians cannot guarantee that a claim will be paid in full or at all.
Clients remain responsible for any outstanding consultation fees, co-payments, shortfalls or amounts not covered by their medical aid.
6. Digital Products and Downloadable PDF Diet Plans
Postma and Partners Dietitians may offer digital products, including downloadable PDF diet plans and other nutrition-related resources.
By purchasing a digital product, you acknowledge and agree that:
- Digital products are supplied electronically and do not require physical delivery.
- You are responsible for providing a valid email address and having a compatible device and software to access the purchased files.
- Download instructions or access details will be provided through the method specified at checkout.
- You should save a copy of your purchased file for personal reference.
- Digital products are intended for personal use only and may not be resold, redistributed, reproduced, shared commercially or modified for commercial distribution without prior written permission.
- Purchasing a digital product does not transfer ownership of its copyright or other intellectual property rights to you.
You may not share purchased files publicly or make them available for download by others.
If you experience difficulty accessing a purchased digital product, please contact Postma and Partners Dietitians for assistance.
7. Digital Product Refunds and Returns
Due to the nature of downloadable digital products, refunds and returns are subject to our Refund and Return Policy, which is available on our website.
Nothing in these Terms and Conditions is intended to exclude or limit any refund, cancellation or other right that a consumer may have under applicable South African law.
Where a product is defective, inaccessible or materially different from its description, please contact us so that the matter can be assessed and resolved in accordance with our policy and applicable law.
8. Nutrition and Health Disclaimer
The information provided on this website, through our digital products and during our services is intended to support informed nutritional choices and health management.
Nutrition requirements differ from person to person. General information and downloadable diet plans may not be suitable for every individual’s medical history, nutritional needs, allergies, intolerances or health circumstances.
Digital diet plans do not replace an individual assessment where one is clinically necessary. If you have a medical condition, take medication, are pregnant or breastfeeding, or have specific dietary or nutritional requirements, consult an appropriately qualified healthcare professional before making significant dietary changes.
Clients should provide accurate and relevant health information during consultations so that appropriate guidance can be provided.
No specific weight-loss outcome, health improvement or other result is guaranteed. Outcomes depend on individual circumstances, health conditions, adherence and other factors.
Nothing on this website is intended to replace emergency medical care or appropriate medical diagnosis and treatment.
9. Client Responsibilities
Clients agree to:
- Provide accurate and complete information relevant to their nutritional care.
- Inform the dietitian of known allergies, intolerances, medical conditions, medication use and other relevant health considerations.
- Follow professional guidance responsibly and raise any concerns about their dietary plan.
- Treat staff and other clients respectfully.
- Make payments in accordance with the agreed terms.
- Use the website and digital products lawfully and responsibly.
Postma and Partners Dietitians cannot be held responsible for the consequences of materially inaccurate or incomplete information supplied by a client, subject to applicable law and the practice’s professional obligations.
10. Website Use
You agree to use this website only for lawful purposes.
You may not:
- Use the website in a way that damages, disrupts or compromises its operation or security.
- Attempt to gain unauthorised access to website systems or other users’ information.
- Copy, reproduce or commercially exploit website content without permission.
- Submit false, misleading or unlawful information through website forms.
We endeavour to keep website information accurate and accessible. However, we do not guarantee uninterrupted availability or that every item of information will always be complete, current or error-free.
We may update, modify or discontinue website content or features when necessary.
11. Intellectual Property
Unless otherwise stated, the content on this website and within our digital products, including text, graphics, logos, educational materials, diet plans and other original resources, belongs to Postma and Partners Dietitians or is used with appropriate permission.
Content is protected by applicable intellectual property laws.
You may access and use purchased digital materials for your personal, non-commercial purposes, subject to the licence granted under these Terms and Conditions.
No content may be copied, reproduced, published, distributed or commercially exploited without prior written permission, except where permitted by law.
12. Privacy and Protection of Personal Information
Postma and Partners Dietitians respect the privacy of its clients and website visitors.
Personal information collected through the website, appointment bookings and consultations will be handled in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
Information may be collected and processed where reasonably necessary to manage appointments, provide services, process payments, respond to enquiries, maintain records and fulfil legal or professional obligations.
Health information is particularly sensitive and will be handled with appropriate care and safeguards.
Further information about the collection, use, storage and protection of personal information is set out in our Privacy Policy, available on our website.
13. Third-Party Services and Links
Our website may contain links to third-party websites or use external services for bookings, payment processing, communications or other functions.
These services may operate under their own terms and privacy policies. Postma and Partners Dietitians does not control the content or practices of independent third-party websites.
Clients should review the applicable terms and privacy policies before using those services.
14. Limitation of Liability
To the extent permitted by applicable law, Postma and Partners Dietitians shall not be liable for losses arising from the improper use of general website information or digital products, unauthorised distribution of purchased materials, or circumstances beyond our reasonable control.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable consumer rights or professional obligations.
Nothing in these Terms and Conditions removes a client’s right to seek appropriate recourse where services or products do not meet the requirements of applicable law.
15. Complaints and Dispute Resolution
If you have a concern regarding a consultation, digital product, payment or any other aspect of our services, please contact Postma and Partners Dietitians directly so that we can attempt to resolve the matter.
We will endeavour to address complaints fairly and within a reasonable period.
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any dispute will be dealt with in accordance with applicable South African law.
16. Changes to These Terms and Conditions
Postma and Partners Dietitians may update these Terms and Conditions to reflect changes to our services, website, business practices or legal requirements.
The latest version will be published on our website with its effective date. Continued use of the website after updated terms are published constitutes acceptance of the revised terms to the extent permitted by law.
17. Contact Information
For questions about these Terms and Conditions, consultations, payments or digital products, please contact:
Postma and Partners Dietitians
Website: https://postmaandpartners.com
Please use the following contact details:
Postma and Partners
Email: info@postmanadpartners.com
Phone: +27 82 746 7045
Address: 1 Glenwood Avenue, Groenkloof Village Hub, George, Western Cape, 6529, South Africa