Postma and Partners Dietitians
Last updated: 19 October 2026
1. Introduction
At Postma and Partners Dietitians, we aim to provide quality digital nutrition resources to support your health and nutritional goals.
This Refund and Return Policy applies to all digital products purchased through our website, including downloadable PDF diet plans, meal plans and other digital nutrition resources.
Please read this policy carefully before making a purchase.
2. Digital Products
All products sold through our website are digital products supplied in downloadable PDF format. No physical items will be shipped or delivered.
Once payment has been successfully processed, customers will receive access to the purchased digital product through a download link or other designated electronic delivery method.
3. Refunds and Returns
Due to the digital nature of our products, all sales are generally final once the PDF diet plan has been downloaded or accessed. Digital products cannot be physically returned once delivered.
However, we recognise that certain circumstances may justify a refund, replacement or other appropriate remedy.
Refund requests may be considered in the following circumstances:
- Duplicate purchases: You have accidentally purchased the same digital product more than once.
- Incorrect product supplied: You received a different product from the one you purchased.
- Technical issues: The PDF file is corrupted, defective or cannot reasonably be accessed, and we are unable to resolve the issue or provide a working replacement.
- Product not as described: The digital product materially differs from the description provided on our website.
- Other circumstances: A refund or other remedy is required under applicable consumer protection legislation.
Each request will be assessed on its individual merits and in accordance with applicable South African law.
4. Non-Refundable Circumstances
A refund will generally not be provided in the following circumstances:
- You have changed your mind after purchasing or downloading the product.
- You purchased the wrong product or selected a plan that does not meet your personal preferences.
- You did not read the product description before purchasing.
- You are unable to open the PDF because your device or software is incompatible, provided the file itself is functioning correctly and the compatibility requirements were reasonably disclosed.
- You have downloaded the product but no longer wish to use it.
These exclusions do not limit any rights you may have under applicable consumer protection legislation.
5. How to Request a Refund
To request a refund, please contact Postma and Partners Dietitians using the contact details provided on our website.
Please include the following information:
- Your full name.
- The email address used for the purchase.
- Your order number or proof of payment.
- The name of the digital product purchased.
- A clear explanation of the reason for your refund request.
- Supporting information or screenshots, where applicable.
Please submit your request as soon as reasonably possible after identifying the issue.
We will review your request and respond within a reasonable period. If approved, refunds will generally be processed using the original payment method, where possible, subject to payment provider procedures and applicable law.
6. Replacements and Technical Assistance
If you experience difficulty downloading, opening or accessing your purchased PDF diet plan, please contact us for assistance.
Where appropriate, we will attempt to resolve the problem or provide a replacement download before considering a refund.
7. Digital Product Use and Copyright
All downloadable diet plans and nutrition resources remain the intellectual property of Postma and Partners Dietitians or their respective rights holders.
Purchased products are intended for the personal use of the purchasing customer. They may not be copied, reproduced, resold, redistributed or shared with others without prior written permission, except where permitted by law.
8. Important Health Disclaimer
Our downloadable diet plans are intended to provide general nutrition guidance and educational information. They are not a substitute for individualised dietary assessment, professional medical advice, diagnosis or treatment.
Nutritional needs differ from person to person. If you have a medical condition, food allergy, intolerance or specific dietary requirement, please consult an appropriately qualified healthcare professional before following a diet plan.
Purchasing or using a downloadable diet plan does not establish a dietitian-client relationship or guarantee a particular health or weight-related outcome.
9. Consumer Protection
This policy is intended to operate in accordance with applicable South African legislation, including the Consumer Protection Act 68 of 2008 and, where applicable, the Electronic Communications and Transactions Act 25 of 2002.
Nothing in this policy is intended to exclude, restrict or waive any consumer rights that cannot lawfully be excluded or waived.
10. Contact Us
If you have questions about this Refund and Return Policy or need assistance with a digital purchase, please contact Postma and Partners Dietitians at the following details:
Postma and Partners
Email: info@postmanadpartners.com
Phone: +27 82 746 7045
Address: 1 Glenwood Avenue, Groenkloof Village Hub, George, Western Cape, 6529, South Africa
We appreciate your support and are committed to providing a positive and transparent customer experience.